Surprise repairs and sudden breakdowns can throw a wrench in a driver’s day—and their wallet. According to AAA, unexpected car repairs can easily cost hundreds of dollars, leaving vehicle owners stressed and inconvenienced. Drivers today deserve better, and so do the businesses that serve them. Rather than waiting for flashing warning lights and last-minute breakdowns, there’s a growing demand for proactive solutions that catch issues early and simplify maintenance.
That’s where Smartcar’s Diagnostics comes in. This suite of features is your new toolkit for detecting issues early, keeping vehicles in peak condition, and delivering the seamless, proactive service your customers expect — without any hardware.
What is Smartcar Diagnostics?
We’re excited to introduce three new features that go hand-in-hand in helping businesses deliver more reliable and convenient maintenance services. This includes our:
- System Status endpoint: Get a quick, high-level read on a vehicle’s health. Think of it as a regular check-up that surfaces hidden issues before they become pricey, time-consuming problems.
- Diagnostic Trouble Code (DTC) endpoint: When an issue does pop up, you’ll know exactly what’s going on under the hood. These precise insights let you fix issues fast—no guesswork, no wasted time, no unnecessary costs.
- Diagnostic webhooks: Stay one step ahead without constantly checking for updates. With real-time alerts, you’ll know the moment a new trouble code appears, empowering you to act first and keep downtime to a minimum.
What can your business do with Smartcar Diagnostics?
Our software-only Diagnostics features are designed to empower mobility businesses across industries to enhance operations, build trust, and deliver better customer experiences. Here are a few examples of solutions you can deliver with these new features:
Repair and maintenance
For repair and maintenance providers, Diagnostics is a game-changer. By providing actionable insights into vehicle health, you can proactively address both routine and unexpected maintenance needs. Real-time alerts—like notifications for low tire pressure or engine warnings—help you offer timely, personalized service recommendations that boost trust and loyalty. With enhanced visibility into vehicle issues, you can boost service frequency by proactively inviting customers for preventive checkups. This not only keeps customer vehicles in top condition but also encourages repeat visits for long-term customer relationships.
For example, you can use use our DTC endpoint to automate service scheduling or send push notifications to alert customers of potential issues.
Roadside assistance
When a driver is stranded on the side of the road with a vehicle issue, every minute counts. With Diagnostics, roadside assistance teams can pinpoint specific issues—like a battery failure or engine fault—before they arrive. This means technicians show up with the right tools and parts, resolving problems faster and leaving customers feeling supported and cared for.
Extended warranty and insurance
Diagnostics enables warranty and insurance providers to make faster, more accurate decisions. Access to detailed data helps verify pre-existing conditions, confirm damage related to defects, and speed up claims processing. By streamlining these processes, you reduce costs and deliver a smoother, more transparent experience for your customers.
For example, you can use use our Systems Health endpoint detect if vehicle health is in good condition or if there are any active faults that might affect warranties and insurance rates.
Shared Mobility
For businesses providing shared or subscription-based mobility, vehicle reliability is non-negotiable. Diagnostics helps you keep your vehicles in top condition by identifying faults early, whether it’s during turnover between users or as part of routine fleet checks. With fewer disruptions and faster resolutions, you can ensure a consistent, worry-free experience for drivers and passengers alike.
Small fleet management
Keeping fleets operational is about more than just vehicles—it’s about the people who depend on them. Diagnostics gives fleet managers the tools they need to act on issues proactively, minimizing downtime and ensuring vehicles stay road-ready. By addressing problems as soon as they appear, you can keep your operations running smoothly and your customers happy.
For example, you can use use our odometer endpoint along with Smartcar Diagnostics to automatically notify drivers or fleet managers when mileage thresholds are reached or when its time for service intervals.
Diagnostic Webhooks brings everything together
With webhooks, you can receive receive real-time notifications — likewhen new DTCs appear — to further reduce downtime. This feature helps you deliver a proactive, automated experience when diagnosing specific issues and monitoring vehicle health through our endpoints. Specify a vehicle event you'd like to subscribe to and it'll trigger a payload to your endpoint that enables immediate responses like sending notifications or scheduling services with technicians. Visit our documentation to learn more.
Make an impact with Smartcar Diagnostics — get started today.
Diagnostics marks a turning point from reactive fixes to proactive prevention. By delivering the right insights at the right time, you can enhance customer loyalty, maintain healthier vehicles, and ensure smoother operations for your business.
We’re excited to see how you’ll leverage vehicle Diagnostics to deliver even greater value. Visit our documentation for comprehensive setup guides, best practices, and sample code to seamlessly integrate proactive maintenance into your operations. Smartcar customers can reach out to their Account Manager to get started! If you're interested in learning more about Smartcar and our Diagnostics features, schedule a chat with our team today.
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